A note on timelines
You may have noticed we do not put a set timeline on our orders. That is on purpose. Every order is custom, so timelines vary depending on what we are making, how many pieces you need, and what is already in line. We will give you a clear timeline with your quote, and you approve it before you pay.
When production starts
Once your invoice is paid in full, your order goes into production. Unpaid invoices don't enter production. That's what keeps the schedule honest for every group in line. See Invoice & Payment Terms.
How orders get to you
We ship with USPS and UPS only. Shipping costs are paid by the customer, and we work them out with you as part of your quote during our conversation, so there are no surprises later. When your order is finished, we coordinate delivery with you directly by email, with the person who placed the order.
Here is how it works, step by step:
1
We find out what you need
First, we talk with you about what you need and how many you need. Once we have those details clear, we can work out the rest of your quote.
2
We calculate the shipping cost
Once we know what you need and how many, we calculate the shipping cost for your order through USPS or UPS.
3
Shipping goes on your final invoice
We add the shipping cost to your final invoice, along with the product and any taxes, so you can see the full total before you approve it.
4
You approve and pay
Once you approve the final invoice, you pay for the product, shipping, and taxes together, all on that one invoice.
Pickup
We're based in Woodstock, Maryland. Pickup is not always available, so at the moment shipping and delivery is the best bet for most orders. If pickup is available for your order, we'll make accommodations for it. Just ask in the builder notes or when you reply to your quote, and we'll let you know what we can work out.
Hard event date?
Put the date in the builder, “a game day, graduation, event date, whatever you're working back from.” We'll confirm we can meet it before you approve the quote. If we can't, we'll tell you before you pay anything.
Last minute and rush orders
If you need something fast, tell us right away when you send your build or when you reply to your quote. We will do our best to fit it in where we can. Rush jobs come at an additional cost. That rush fee is calculated when we discuss your order, based on what you need and how quickly you need it, and it will be included in your quote before you approve and pay anything.
Damage in transit
If your order arrives damaged, tell us right away at admin@govyprints.com with photos of the problem. If we made a mistake or the order was damaged in shipping, we'll make it right with a reprint or a refund for the affected items. See Returns & Refunds.
Planning around a date?Build early and put the date in the form. The earlier we see it, the easier it is to hold your spot in production.